Terms and Conditions

USE OF THE WEBSITE

Welcome to our website. By using our website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Chocolate Wishes ® relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. This website remains under copyright to us at all times.

The term ‘Chocolate Wishes ®’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.

It shall be your responsibility to ensure that any products you choose meet your own specific requirements.

Where external links are provided this does not imply that we endorse the website(s) nor do we accept responsibility for the content of the linked website(s).

We employ the use of cookies. By accessing our website you agreed to use cookies in agreement with our Privacy Policy. Your personal data will never be passed on to a third party.

Prices and Delivery (UK)

Up to date prices are listed on the website. If you require larger quantities for specific events we may be able to offer a discount. In this instance please contact us before placing your order.

Your order will be sent to the address you have provided and it is your responsibility to ensure you have provided accurate postal details including postcode. Alternative delivery addresses can be provided for the delivery of gifts, but again it is your responsibility to provide accurate postal address details and postcode. We reserve the right to alter your delivery method should we decide to do so to either ensure you receive your chocolate for a particular date/occasion i.e. to ensure festive/seasonal products arrive in time, or for any other reason which will ensure you receive a good service from us.

Delivery Times (UK)

We will normally despatch your order between three to five working days of receipt of your order. PLEASE NOTE: At busy times, holiday periods or over bank holidays and national holidays there may be a longer despatch date. From September/October our delivery can take up to 14 days due to the increase in seasonal orders. As Christmas nears this time can double as order volume increases. Again from February until after Easter our delivery can take up to and exceed 21 days. We will always do our very best to accommodate any deadlines you may be working to, so please email us to alert us to any time sensitive order. We shall notify you when your goods have been despatched.

Overseas Orders

At present we are unfortunately unable to accept overseas orders. We hope this changes soon. Please register your interest by emailing us and we will update you as soon as we are able to accommodate you.

Returns & Refunds

Your right to return goods are currently protected under the The Consumer Protection (Distance Selling) Regulations 2000. We have very high standards for the production of our goods and expect them to be delivered in a good condition. Whilst we have no control over our product once it leaves our premises, we will offer a refund or replacement for goods that have not been received after 14 days of despatch. Should this occur, please contact us with your order details so we can track your goods and replace/refund as appropriate.

Should you feel any of our products has not been to the standard you would expect, then please return the product to us and we shall issue you with a refund or a replacement. Any goods returned must be unopened, in the original packaging. We cannot be responsible for any items that do not reach us so please retain proof of posting.

Order Cancellation

Please note that if you p;ace an order you are accepting our terms and conditions. Should you decide to cancel your order for any reason then we will refund the balance after deducting our admin fee of 20% of the total order. This covers the materials we will have purchased to process your order and administration costs. Should your order be in production, or be a bespoke item, then the charges for cancellation will be 50% of the order cost.

Substitutes

We reserve the right to substitute items should the item ordered not be in stock. Should this be the case we will offer goods of a similar nature or a more expensive substitute, for example if you order a box of six chocolates we may substitute a box of 12. If we cannot offer a comparable product we shall contact you to discuss alternatives, or alert you to a delay in processing your order.

Liability and Compensation

Our liability is as follows:- If the products you receive are not as ordered, or should they be damaged during transit, or if your order goes astray then we shall make good any shortfall; replace damaged items; or refund/replace as we see fit. We will not be liable for any loss, damage or expenses nor be liable for any compensation arising from any of the above, other to refund the part or whole of your original order amount which was effected.

Nuts and Allergen Assurances

Written assurances are obtained from suppliers that all ingredients are free from peanut and tree nuts and nut traces. Should allergen information not be available, this will be clearly stated on the website with the product information. Our assurances of the products being free from nuts and nut traces can only apply on our premises. We do not have any control over what may happen to our packaging once it is in transit, so we strongly advise that outer packaging is disposed of immediately and that hands are thoroughly washed before eating the chocolates or unwrapping the inner packaging. Nor do we have any control over the conditions our chocolates are stored in once they leave our premises. Our chocolates should be stored at a cool temperature (between 12-20°C) away from strong odours and at a maximum humidity of 70%.

During particularly hot weather we cannot guarantee that our delivery service will keep your chocolates in these conditions. We will do everything we can do protect our chocolates from warm weather conditions and will carefully package with an extra layer of bubble wrap, but please appreciate that we cannot control extremes of temperature outside our premises. During times of extreme heat we will not despatch any goods, but will wait until temperatures fall to below 27°C

Privacy

Your information will be treated as confidential and shall only be used by Chocolate Wishes® to process your orders and to keep you informed of any of our products or services we think may be of interest to you. We take data protection and security extremely seriously and shall not pass your details on to a third party. By using our website you agree to your information being used as stated above. Please see our separate Privacy Policy for full details on how we treat your personal information.

License

Our website, its content, our name and our product names remain our intellectual property and all intellectual property rights are reserved. You may access our Website for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from our Website
Sell, rent or sub-license material from our website
Reproduce, duplicate or copy material from our website without our permission or

Redistribute content from our website

Hyperlinking to our Content

The following organisations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organisations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and these organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Company Name; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to contact@chocolate-wishes.co.uk Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

By use of our company name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Company Name's logo or other artwork will be allowed for linking absent a trademark license agreement.